Shop.Thunder-Max.com
Orders Policy
Revised 10/30/2007
Processing Time: ThunderMax (web) orders are integrated into our
order and shipping systems and will process with priority over
phone or fax orders. Phone and fax orders must have part
numbers specified to reduce the possibility of delay and error
in the processing. We are not responsible for errors which occur when part
numbers are NOT furnished. Inquiries into service or other parts
which are NOT listed as standard items on ThunderMax will be processed on a time permitting basis. These inquiries and orders may
be delayed upto 10 days. ThunderMax (web) placed orders will receive priority in processing.
Phone and fax orders for ThunderMax listed items are processed in a timely manner in the
order that they are received.
Prices: ThunderMax(web) published pricing is subject to change without notice.
Every effort will be made to contact the purchaser should there be a discrepency
in published pricing versus current pricing. Should the purchaser decide to continue
with the order, despite the discrepency, a revised invoice will be
eMailed to the purchaser reflecting the choosen shipping and payment
methods as well as the total charge. Please notify ThunderMax IMMMEDIATELY if there is a problem with this detail.
Phone and fax orders will be processed
at the current ThunderMax retail pricing.
Discounts and 'Specials' via the web will not be applied. An
additional 5% handling surcharge may be added. ThunderMax reserves the right to refuse any order for any reason. ThunderMax
will notify all purchasers of any errors in pricing and will allow the
purchaser the option to purchase at the corrected price or to cancel their
order.
COD Orders: Cash on delivery orders are no longer accepted by ThunderMax (web).
Credit Cards: Only Visa, Mastercard and Discover credit cards are accepted.
Foreign Orders: All over seas shipping costs quoted in the purcahser's shopping
cart and invoice are estimates only. All payments must be in US dollars . All orders
are shipped via United Parcel Service (UPS) for tracking purposes. Without this, your order is not traceable. If you wish to ship via a different shipping carrier,
we
must have your authorization in writing. ThunderMax will not ship to a post office
box. Please provide us with a street address and phone number.
All foreign order purchasers are responsible
for any and all taxes or duites that may be incurred upon arrival to their ship-to
country of choice. ThunderMax (web) will not reimburse purchasers for
the taxes or duties of the ship-to country they choose. Should the purchaser refuse
a shipped order due to incurred taxes or duties, the provided credit card will be billed the cost of freight, taxes and duties plus a %15
processing fee.
General Shipping:
ThunderMax orders are shipped via the chosen method by
the purchaser during placement of the order via ThunderMax (web). Phone and fax orders with no specific
shipping instructions given at time of order, will be charged and shipped by
the best method available. ThunderMax will not ship to a post office
box. Please provide us with a street address and phone number.
False Invoices: We do not produce false invoices
for customs purposes. While it may be a common practice at other companies, we
do not participate in this illegal activity.
Back Orders: Items in stock will be shipped. Any items marked “Back Order” on your invoice
will be shipped when available unless we are notified differently.
If you do NOT want these items, please
contact us and cancel those items you do not want shipped. You are never charged for these items until
time of shipment. Please read the invoice thoroughly.
Sales tax: All
Maryland
orders are subject to sales tax. Credits or Overpayments will remain on file
towards your next order.
Lost or Damaged Parts: Our shipping department will make every effort to
package your order for protection against general handling in shipping. If a
package arrives with external damage, you must notify the carrier immediately.
If any items are missing or damaged you must file a claim with the carrier and
keep the original package for inspection. Do not contact ThunderMax . Please note:
The US Postal Service will not investigate any lost packages until 6-12 months
after date of inquiry. For this reason we prefer to ship by other providers.
Please be aware of this.
ThunderMax is not responsible once the package is
delivered to the shipper. However we will make every effort to assist you in
your efforts in the event of a loss or claim. Title to goods passes to the
customer when delivered to the shipper.
Returned goods, exchanges or shortages: If you experience a discrepancy with your order, we
must be notified within 10 days of your delivery. Adjustments after this period
will be at our discretion. No items will be accepted for exchange without prior
authorization. No returns will be
accepted after 30 days. All returns are
subject to a 20% restocking and handling fee. No returns on electrical parts
including but not limited to ignition
modules, electronic harness control modules, trigger sensor modules,
instrumentation electronics etc... No refunds - only exchanges or credits.
Warranty: Our parts are warranted to
be free of defects in workmanship or material for a period of 90 days.
Warranty is valid only to the original purchaser when
accompanied by proof of purchase from an authorized dealer. Warranty is limited to the
replacement of that failed part only and only after our inspection. Warranty
does not cover abuse, misuse or improper installation. All warranty returns must be approved and
returned under a RMA number.
Additional Information: Styles, colors and parts may change without notice. Products are
generally not supplied with hardware unless specified.
ThunderMax is an operational division of Zipper's Performance Corp.
ThunderMax is dedicated to providing a positive online shopping experience.
Please contact us immediately if you experience problems placing an order or
using our shop.
Contact Information
ThunderMax div. of Zipper's Performance Corporation
6655-A Amberton
Drive
Elkridge,
MD 21075
U.S.A.
Phone:
410-579-2828
Fax: 410-579-2835
Hours of Operation
Monday thru Friday
Closed Saturday and Sunday
9 am (EST) to 6 pm (EST)
